AI literacy by department
AI literacy for administration and office staff
In the office almost everyone already uses AI for emails, minutes and procedures, often without agreed rules. That is where the biggest gain is, and the biggest shadow AI risk: free tools with company data.
Where it goes wrong in this department
- Company or customer data in a free AI tool the company has not approved.
- Sending AI minutes or emails with mistakes nobody checked.
- Vague instructions to AI that cost time instead of saving it.
What we measure
A selection of the tests for this department. Each one is made of work tasks, not knowledge questions, and has a retest to measure progress.
- A working day with AI: emails, quotes and invoices
- Getting started with AI safely
- Which data may go into which AI tool?
- Recurring admin work with AI
- Reviewing AI drafts in your daily follow-up
- Clear AI instructions for minutes and procedures
Measure where your team stands
Try an exercise without an account, or sign your company up as a test customer.