AI literacy by department
AI literacy in sales and customer contact
Sales staff use AI for quotes, follow-up emails and complaint replies. The risks are promises that aren't true, customer data in the wrong tool, and answers that sound friendly but are wrong.
Where it goes wrong in this department
- A quote or reference with claims the company cannot deliver.
- Pasting customer data or contract details into a public chatbot.
- Sending an AI reply to a complaint without reading it first.
What we measure
A selection of the tests for this department. Each one is made of work tasks, not knowledge questions, and has a retest to measure progress.
- AI in sales and customer contact
- Clear AI instructions for customer emails and complaints
- Accurate claims in tenders, grants and references
- Checking AI answers in sales and HR
- Explaining the limits of AI assistants in sales and HR
Measure where your team stands
Try an exercise without an account, or sign your company up as a test customer.